第 04 章
AI 招聘工具与算法歧视 雅思精读
精读《卫报》关于 AI 招聘工具引发歧视与保密诉讼的报道,学习科技报道表达、算法类术语与因果论证。
篇内目录
英文原文
来源:Will AI give you the job? Automated hiring tools spark discrimination and secrecy lawsuits;The Guardian,Arielle Pardes,2026 年 8 月 19 日。
[1] For the last four years, Erin Kistler has applied for thousands of jobs at companies like Paypal, Microsoft and Netflix, only to find her résumé disappear into a black hole. A product manager with nearly 20 years of experience, Kistler believes she was qualified for every role, yet she never received a single interview.
[2] Now, Kistler is suing Eightfold AI, the Silicon Valley maker of hiring software used by hundreds of companies, including those where she applied, in a class-action lawsuit. The case, filed in January in California court, is one of the first to argue that automated screening functions as an undisclosed consumer report or applicant dossier, ranking job applicants on their likelihood of success without giving them the chance to see or challenge the results, according to Kistler's legal team.
[3] The lawsuit is one of several new legal battles over companies' use of AI in employment decisions. Workers are also suing Meta over an internal AI system that allegedly targeted them for layoffs because they took parental or medical leave. And a recent lawsuit against IBM alleges that AI tools discriminated against older workers.
[4] Companies in the US are increasingly turning to AI to make faster and more efficient workplace decisions, often under the guise of objectivity. But experts who study this type of software say it can also introduce or exacerbate bias that could follow candidates across companies. Lawmakers are taking notice. The outcomes of the legal battles could shape future employment practices, transparency around them and the power candidates have in the process.
[5] "There's actually no law requiring a notice or disclosure of the use of these AI hiring systems," said Ifeoma Ajunwa, a professor at Emory University School of Law and founding director of the AI and future of work program. "So companies are not necessarily telling workers when they're being evaluated with AI."
AI use in hiring is growing
[6] Last year, 90% of employers used some form of automation in the hiring process, according to a report from the World Economic Forum. These tools range from basic filtering – like excluding candidates who don't have a four-year degree or another prerequisite – to using AI to conduct assessments of a job applicant's skills or even to perform the initial phone interview.
[7] In the case of Eightfold, the company bills itself as "the world's largest, self-refreshing source of talent data". It constantly updates an internal database with information from the résumés, LinkedIn profiles, and social media profiles of over a billion workers who have applied for jobs through its platform. Using this data, it uses AI to score applicants on a scale of 0 to 5, predicting how well they would perform in a given job. Ultimately, the score could prioritize some candidates over others for interviews.
[8] "A large part of the problem is that job applicants don't know … what the reports say," said Rachel Dempsey, an attorney representing Kistler.
[9] Dempsey argues that job applicants deserve the same transparency into what goes into the hiring process that Americans already get in their credit reports. With that information, they can either dispute inaccuracies or work to improve on factors affecting their candidacy. But without any insight, it's impossible to know if these algorithms discriminate against job candidates in explicit ways, Dempsey said.
[10] "The concept of a black box is very scary," she says.
[11] In a statement to the Guardian, Eightfold AI denied the allegations. "We believe the claims asserted are without merit and intend to defend ourselves vigorously," an Eightfold AI spokesperson wrote in an email.
[12] In response to the lawsuit filed against IBM, the company denied using AI to automatically screen out candidates and in a statement said it "does not condone or tolerate discrimination of any kind." Meta did not respond to a request for comment on its lawsuit.
The fear of algorithmic blacklisting
[13] Though employment software providers claim to free up hiring managers to spend more time with qualified candidates and remove human personal biases, experts disagree. They say AI can exacerbate biases like favoring workers of certain demographics.
[14] "As we've done more of the research on AI hiring systems, we actually see that they tend to replicate a lot of the same biases that human managers have," Ajunwa said.
[15] Nearly all AI systems are trained to look for patterns, which can reinforce stereotypes or legacy biases. Amazon, for example, once used an AI tool that downranked women's résumés because the company's top performers were men. Amazon discontinued its use after discovering the issue. In other cases, AI hiring systems can introduce their own biases. In research for her book, The Quantified Worker, Ajunwa found that AI scored job applicants with southern accents poorly, as it struggled to understand them during voice interviews.
[16] While human hiring managers can be unfair – choosing the applicant who was in the same fraternity, for example – "the magnitude of bias is even stronger [with AI]," says Xuechunzi Bai, assistant professor at the University of Chicago who has researched hiring bias.
[17] Bai co-authored a recent study where AI models were asked to make hiring decisions about fictional applicants assigned to made-up demographic groups called Tufa, Aima, Reku and Weki. After a few rounds of hiring decisions, the AI models made inferences about candidates that had nothing to do with their qualifications, in effect stereotyping them. If one Tufa was a good doctor, then Tufa candidates were more likely to be chosen as doctors, and Weki candidates were more likely to be hired as janitors.
[18] The study found greater bias in AI than in human hiring decisions she examined last year. It also found that newer and more advanced models produced hiring decisions with more bias.
[19] "We were quite shocked to see this result," Bai said. AI models are very good at solving problems where there is one objective solution, as in math or coding. "But … they're getting worse in terms of exploring the other alternatives," Bai said. "In the context of hiring, exploration is quite important, but these models are not trained to do it."
[20] The consequences of AI's biases for an applicant can extend beyond one job opening. When a worker is rejected by a person, they can try again at a different company with a different hiring manager. But when a worker is rejected by an algorithmic system used across companies, the system "remembers the decision that was already made and makes it again for the sake of efficiency", said Ajunwa. "In reality, you've been algorithmically blackballed."
[21] Because so many companies use the hiring software built on the same foundational AI models, the concern is that a negative flag could potentially make it much harder for a candidate to get a job at all, said Katie Creel, co-author of a recent study examining the risks of "algorithmic monoculture" in hiring systems. "People are going to be shut out of jobs more than they would have otherwise been," she said.
[22] Eightfold AI did not comment on the matter.
Can AI be responsibly integrated into hiring?
[23] While AI tools may save time or help test candidates' skills, hiring managers shouldn't allow AI to make decisions, said Iman Abuzeid, CEO of Incredible Health, an AI hiring platform used by more than 1,500 healthcare employers. Incredible Health offers an AI agent to perform phone interviews, but the AI doesn't autoreject, score, rank or decide who moves forward, according to Abuzeid.
[24] "It's about collecting information from the candidates so a human is better armed to make the decision," Abuzeid said.
[25] Abuzeid also said about 10% of Incredible Health's AI interviews are audited for bias by a human, a process that's becoming a legal requirement by a growing number of cities and states.
[26] In New York City, a law that took effect in 2023 requires employers using automated systems in hiring to conduct annual bias audits and notify candidates in advance about the tech's usage. The law, however, only applies to software that "substantially assists" or replaces decision-making, creating a loophole for cases where humans are part of the process. Recent laws from Illinois and Colorado also prohibit employers' use of AI tools that result in unlawful discrimination.
[27] Increasingly, city and state regulations aim to make notifying job applicants that AI is being used a baseline requirement. But ideally, candidates would have transparency into what their algorithmic dossiers say about them, said Jenny Yang, a partner at Outten & Golden, the law firm representing the plaintiffs in the lawsuit against Eightfold AI.
[28] "This initial transparency is helpful in better identifying where there may be problems," Yang said, referring to notifications that AI was used. "There's a lot of growing concern among workers that they may be denied opportunity for reasons that no one understands."
文章脉络
报道从一位求职者的经历切入:四年投递数千个岗位、一次面试都没有。由此展开三条线索——多起诉Meta、IBM、Eightfold 的官司,算法偏见的实验证据,以及各地刚开始建立的审计与告知规则。
| 段号范围 | 作用 | 一句话要点 | 事实 / 评论 |
|---|---|---|---|
| [1]–[3] | 引入 | 求职者起诉 Eightfold,另有针对 Meta、IBM 的类似诉讼 | 事实 |
| [4]–[5] | 展开 | 企业以「客观」为名用 AI 筛人,却没有法律要求告知 | 事实 + 评论(研究者认为缺乏告知) |
| [6]–[7] | 展开 | 去年 90% 雇主使用某种自动化;Eightfold 用数据给候选人打 0–5 分 | 事实 |
| [8]–[12] | 展开 | 求职者应像查信用报告一样看到自己的「档案」;涉事公司否认指控 | 评论(律师主张)+ 事实(公司回应) |
| [13]–[16] | 展开 | 专家认为 AI 会复制甚至放大人类偏见,亚马逊与口音打分是例证 | 事实 + 评论 |
| [17]–[19] | 展开 | 实验显示模型会凭空给虚构群体贴标签,且越新的模型偏见越强 | 事实 + 评论(研究者称意外) |
| [20]–[22] | 展开 | 「算法黑名单」与「算法单一化」:一次否决可能跨公司跟随 | 评论(研究者判断) |
| [23]–[28] | 收束 | 更负责的用法是 AI 只收集信息、由人决定;纽约等地立法要求审计与告知 | 事实 |
文中出现过两类容易被混为一谈的百分比与刻度,对照如下:
| 数字 | 所指对象与时间 | 口径与易错点 | 段号 |
|---|---|---|---|
| 90% | 去年使用某种招聘自动化的雇主比例 | 雇主使用比例,不是候选人被拒比例 | [6] |
| 0 到 5 分 | Eightfold 给候选人的预测评分刻度 | 是预测表现的分值,不是录用概率 | [7] |
| 超过 10 亿 | 该平台数据库覆盖的求职者规模 | 数据规模,不等于在招岗位数 | [7] |
| 约 10% | Incredible Health 由人工复核的 AI 面试比例 | 抽查比例,不是偏见检出率 | [25] |
| 2023 年 | 纽约市要求年度偏见审计的法律生效时间 | 生效年份,不是诉讼年份 | [26] |
阅读提醒:报道没有断言这些系统「确实」歧视了具体个人——除已认定的事实外,多数说法来自原告律师、研究者与公司回应三方,注意区分。
地道表达
共 12 条,均可在英文原文中字面检索到;例句为原创,附中文释义。
| 表达 | 原文语境 | 含义与搭配限制 | 语域 | 原创例句 |
|---|---|---|---|---|
| disappear into a black hole | [1] "find her résumé disappear into a black hole" | 申请人石沉大海;口语化比喻 | 口语 | My complaint seemed to disappear into a black hole. 我的投诉似乎石沉大海。 |
| class-action lawsuit | [2] "in a class-action lawsuit" | 集体诉讼;由多名原告共同提起 | 仅新闻评论 | 写作改用 a joint legal claim:Workers filed a joint legal claim against the firm. 员工对该公司的联合索赔已提交。 |
| under the guise of | [4] "often under the guise of objectivity" | 假借……之名;含贬义 | 写作 | The policy was introduced under the guise of efficiency. 这项政策是以提高效率为名推出的。 |
| exacerbate | [4] "introduce or exacerbate bias" | 使(问题)恶化;后接 problem、bias、inequality | 写作 | Long waits exacerbate existing inequalities. 长时间等待加剧了既有不平等。 |
| take notice | [4] "Lawmakers are taking notice." | 开始重视;不及物,后接 of 时再接对象 | 写作 | Regulators are taking notice of the trend. 监管机构开始关注这一趋势。 |
| bill itself as | [7] "the company bills itself as ..." | 自我标榜为;含质疑意味 | 仅新闻评论 | 写作改用 describes itself as:The firm describes itself as a market leader. 该公司自称市场领先者。 |
| score on a scale of 0 to 5 | [7] "score applicants on a scale of 0 to 5" | 按 0 到 5 的刻度打分;scale 指刻度 | 写作 | Raters scored each proposal on a scale of 1 to 10. 评分者按 1 到 10 分给每个提案打分。 |
| free up | [13] "free up hiring managers to spend more time" | 腾出(时间、人力);后接 to do | 写作 | Automation freed up staff to handle complex cases. 自动化让员工腾出手处理复杂案例。 |
| replicate | [14] "replicate a lot of the same biases" | 复制、重现(现象);学术与新闻常用 | 写作 | Online markets replicate offline inequalities. 线上市场复制了线下的不平等。 |
| shut out of | [21] "shut out of jobs" | 被排除在外;后接机会、市场 | 写作 | Small suppliers are shut out of public contracts. 小型供应商被排除在公共合同之外。 |
| take effect | [26] "a law that took effect in 2023" | (法律、规定)生效;不说 take affect | 写作 | The ban takes effect next January. 该禁令明年 1 月生效。 |
| loophole | [26] "creating a loophole for cases where humans are part of the process" | 漏洞;常与 close、exploit 搭配 | 写作 | Firms exploited a loophole in the rules. 企业钻了规则的漏洞。 |
长难句拆解
多重插入语包裹的指控内容
原句:[2] The case, filed in January in California court, is one of the first to argue that automated screening functions as an undisclosed consumer report or applicant dossier, ranking job applicants on their likelihood of success without giving them the chance to see or challenge the results, according to Kistler's legal team.
主干:主句 The case ... is one of the first to argue that ...;argue 后接宾语从句 automated screening functions as ...。
层次与易错点:filed in January in California court 是插入的过去分词,修饰 case;宾语从句后接 ranking ... 与 without giving ... 两个说明动作;句末 according to ... 标明这一指控的出处。易错点:functions as 里的 functions 是动词(起……的作用),不是名词「功能」;读到句末的 according to 要意识到整段指控属于原告律师的说法,而非记者认定。
逻辑关系:定义 + 限定来源——报道先给出指控内容,再声明它来自谁。
参考译文:这起 1 月在加州法院提起的案件,是最早主张「自动化筛选实际上等同于一份未披露的消费者报告或申请人档案」的诉讼之一:它按成功可能性给求职者排序,却不给他们查看或质疑结果的机会——这一说法来自基斯特勒的律师团队。
写作迁移:The report, published last month, argues that online platforms function as unregulated marketplaces, ranking sellers by popularity without letting them appeal. 上月发布的这份报告认为,网络平台实际上等同于不受监管的市场,按人气给卖家排序却不给他们申诉的机会。
关系从句叠加与跨句指代
原句:[4] But experts who study this type of software say it can also introduce or exacerbate bias that could follow candidates across companies.
主干:主句 experts ... say ...;宾语从句 it can also introduce or exacerbate bias;bias 后接关系从句 that could follow candidates across companies。
层次与易错点:who study this type of software 修饰 experts;宾语从句里的 it 指前面提到的 AI;follow candidates across companies 意为「跟着候选人跨越不同公司」。易错点:把 that 从句理解成修饰 software 会读成「软件会跟随候选人」;across companies 是跨公司,不是「在公司内部」。
逻辑关系:转折(前面说效率与客观)+ 递进后果。
参考译文:但研究这类软件的专家表示,它也可能引入或加剧偏见,而这种偏见会跟着求职者跨越不同公司。
写作迁移:Researchers who track social platforms say they can amplify content that spreads far beyond its original audience. 追踪社交平台的研究者表示,平台会放大那些远远超出原始受众范围传播的内容。
引语嵌入与同位语
原句:[16] While human hiring managers can be unfair – choosing the applicant who was in the same fraternity, for example – "the magnitude of bias is even stronger [with AI]," says Xuechunzi Bai, assistant professor at the University of Chicago who has researched hiring bias.
主干:主句是一个引语结构 "the magnitude of bias is even stronger," says Xuechunzi Bai ...;前面 While 从句作让步背景。
层次与易错点:破折号之间是举例说明「不公平」;引语内的对比对象由前文提供,即人类招聘经理的偏见;says Xuechunzi Bai 后接同位语说明身份。易错点:英文引语把说话人放在后面(says X),中文习惯先说人;方括号 [with AI] 是记者补入的说明,不是受访者原话。
逻辑关系:让步 + 转折强调——人类也会偏见,但 AI 的幅度更大。
参考译文:人类招聘经理也可能不公平——比如选了和自己同一个兄弟会的人——但「(在 AI 那里)偏见的程度甚至更强」,研究招聘偏见的芝加哥大学助理教授白雪春子说。
写作迁移:While paper records can be lost – a fire destroyed the archive in 1998, for instance – "digital loss is far more permanent," says the archivist. 纸质记录也可能丢失——例如 1998 年一场火烧毁了档案——但「数字形式的丢失要持久得多」,这位档案管理员说。
分词结果状语揭示的制度漏洞
原句:[26] The law, however, only applies to software that "substantially assists" or replaces decision-making, creating a loophole for cases where humans are part of the process.
主干:主句 The law ... only applies to software;software 后接关系从句说明限制条件。
层次与易错点:creating a loophole ... 是现在分词作结果状语,逻辑主语是前面整句所述的法律适用范围;where humans are part of the process 修饰 cases。易错点:把 creating 当成修饰 software 会读成「软件制造漏洞」;substantially assists 加了引号,说明这是法条原文用语,含义比 assist 更强。
逻辑关系:结果——正因为法条只覆盖「实质协助或取代」决策的软件,人在流程中时便出现漏洞。
参考译文:然而,这项法律只适用于「实质性地协助」或取代决策的软件,这就为「人在流程中参与」的情形留下了一个漏洞。
写作迁移:The rule covers only full-time staff, leaving a gap for part-time workers who do the same job. 该规定只覆盖全职员工,这给从事同样工作的兼职者留下了缺口。
术语与行业黑话
- bias audit|本文含义:对招聘系统是否产生歧视性结果的定期审查|使用背景:纽约等地的法规要求每年进行,是最早落地的算法问责形式|近词辨析:与 financial audit 不同,bias audit 关注群体间结果差异,不涉及账目|可否迁移到雅思:可(科技监管类话题)。
- black box|本文含义:输入与输出可见、内部逻辑不透明的系统|使用背景:机器学习与治理讨论的常用比喻,强调不可解释性|近词辨析:black box 指不透明,algorithm 指算法本身,二者不等同|可否迁移到雅思:可(需解释)。
- algorithmic blackballing|本文含义:被算法系统标记后反复淘汰|使用背景:由 blackball(投票否决某人入会)引申,报道用来形容跨公司的连锁排除|近词辨析:与 rejected(单次被拒)不同,强调系统性且持续|可否迁移到雅思:不可,属报道用语。
- algorithmic monoculture|本文含义:大量机构依赖同一批基础模型,导致风险同质化|使用背景:借自农业的 monoculture(单一作物),指系统缺乏多样性|近词辨析:与 standardization 不同,monoculture 强调共同失效的风险|可否迁移到雅思:可(科技与社会风险)。
- applicant dossier|本文含义:关于申请人的成套资料档案|使用背景:原多用于情报与人事,报道借指算法生成的候选人画像|近词辨析:dossier 强调汇总与分类,不等于 résumé(简历本身)|可否迁移到雅思:不可。
- class action|本文含义:由多名处境相同的原告共同提起的诉讼|使用背景:美国法律程序,便于个体难以单独承担的案件合并审理|近词辨析:与 test case(试探性个案)不同,class action 追求群体赔偿|可否迁移到雅思:可(法律类话题)。
背景补充
- 事实:去年 90% 的雇主在招聘中使用某种形式的自动化([6]),从筛选学历到 AI 电话初面都有。这个比例是理解「为什么一场官司会影响很多人」的前提。
- 事实:纽约市 2023 年生效的法律要求年度偏见审计与提前告知;伊利诺伊与科罗拉多也有类似规定([26])。各地规则适用范围不同,正是报道所说「漏洞」的来源。
- 事实:亚马逊曾因训练数据反映男性高绩效者而降低女性简历排序,发现问题后停用([15])。这是「偏见来自历史数据」的具体例证。
- 观点(研究者):Ajunwa 与 Bai 都认为 AI 会复制甚至放大人类偏见,且模型越新偏见越强([14][18])。这是研究结论,不是已被监管机构确认的事实。
雅思迁移
写作
题目:Some people believe artificial intelligence should not be used to make hiring decisions. To what extent do you agree or disagree?
提纲:
- 立场:部分同意——AI 可以辅助筛选,不宜单独决策。
- 主体一:AI 能节省时间、统一初筛标准,对大量招聘的机构有效率价值。
- 主体二:但训练数据带有历史偏见,且链条不透明,候选人难以申诉。
- 结论:应当把 AI 定位为信息收集工具,决策与问责留在人身上,并配套审计与告知。
示范段(84 词):
Using AI to shortlist candidates can save time, especially for employers who receive thousands of applications. The problem arises when algorithms decide rather than assist. Because these systems learn from past hiring, they can reproduce old patterns of exclusion, and applicants may never know why they were rejected. A reasonable compromise is to let AI gather and organise information while humans make the final judgement, supported by regular audits and clear notice to candidates about how their data is used.
阅读
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基斯特勒的诉讼核心主张是什么? 定位:[2] 依据:"automated screening functions as an undisclosed consumer report or applicant dossier" 答案:她主张自动化筛选实际上是一份未披露的申请人档案,在未告知、也不给查看或质疑机会的情况下给人评分排序。
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为什么报道说现行法律存在空白? 定位:[5] 依据:"There's actually no law requiring a notice or disclosure" 答案:法律并未要求企业告知求职者正在被 AI 评估,因此企业不一定会主动说明。
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亚马逊的案例说明了什么? 定位:[15] 依据:"Amazon discontinued its use after discovering the issue" 答案:说明 AI 会复制历史数据中的偏见——因为高绩效者多为男性,系统就压低女性简历;发现后亚马逊停用了该工具。
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什么叫「算法黑名单」? 定位:[20] 依据:"remembers the decision that was already made and makes it again for the sake of efficiency" 答案:一旦被跨公司使用的算法系统标记,系统会延续此前的负面判断,使求职者在多家公司反复被淘汰。
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报道给出哪些可行的改进方向? 定位:[23]–[26] 依据:"hiring managers shouldn't allow AI to make decisions" 答案:AI 只收集信息、由人做决定;定期人工复核与年度偏见审计;提前告知候选人并允许其查看算法档案。
口语延伸
Part 2
Describe a technology that worries you. You should say:
- what it is
- how it is used
- who it affects and explain why it worries you.
2 分钟提纲(57 词):I would talk about AI tools used to screen job applications. Companies use them to rank candidates quickly, often without saying so. They affect anyone applying for work, especially people whose backgrounds look unusual to the system. It worries me because a rejection can follow you across employers and you never learn the reason.
Part 3
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Should companies be required to tell candidates that AI is used?(出处:[5]) 思路:从知情权与可申诉性两点答。 Yes, because people cannot challenge a decision they do not know about. A short notice costs very little and makes the whole process easier to review.
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Do you think AI can ever be completely fair in hiring?(出处:[15]–[18]) 思路:承认数据来源决定结果,指出「完全公平」难以验证。 Probably not completely, since these systems learn from past decisions that were already unequal. Fairness also depends on what we mean by it — equal treatment and equal outcomes are different goals.
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How might regulation change how employers use these tools?(出处:[26]) 思路:讲审计成本、告知义务与「人在流程中」的漏洞。 Regulation mainly adds paperwork and audits, which larger firms can absorb more easily. It also pushes employers to keep a human in the loop, although that can become a box-ticking exercise if no one checks the result.
[1] 过去四年,艾琳·基斯特勒向 PayPal、微软和 Netflix 等公司投递了数千个职位,结果简历都石沉大海。她是有近 20 年经验的产品经理,自认为每一个职位都符合条件,却从未得到过一次面试机会。
[2] 如今,基斯特勒在加州法院于 1 月提起的一起集体诉讼中起诉 Eightfold AI。这家硅谷公司开发的招聘软件被数百家公司使用,其中包括她投递过的那些。据基斯特勒的律师团队称,这是最早主张「自动化筛选实际上等同于一份未披露的消费者报告或申请人档案」的案件之一:它按成功可能性给求职者排序,却不给他们查看或质疑结果的机会。
[3] 这起诉讼是围绕企业在雇佣决策中使用 AI 的多起新官司之一。员工还起诉了 Meta,指控其内部 AI 系统因他们休育儿假或病假而将其列入裁员名单。近期针对 IBM 的一起诉讼则指控其 AI 工具歧视年长员工。
[4] 美国企业越来越多地借助 AI 做出更快、更高效的人事决策,往往打着「客观」的旗号。但研究这类软件的专家表示,它也可能引入或加剧偏见,而这种偏见会跟着求职者跨越不同公司。立法者已开始关注。这些官司的结果,可能影响未来的雇佣做法、相关透明度,以及求职者在这一过程中的话语权。
[5] 「其实并没有任何法律要求必须通知或披露这类 AI 招聘系统的使用,」埃默里大学法学院教授、AI 与未来工作项目创始主任伊菲奥玛·阿琼瓦说。「所以公司不一定会在用 AI 评估员工时告诉他们。」
招聘中的 AI 使用正在增长
[6] 根据世界经济论坛的一份报告,去年有 90% 的雇主在招聘流程中使用了某种形式的自动化。这些工具从基础筛选——比如排除没有四年制学位或其他先决条件的候选人——到用 AI 评估求职者技能,甚至进行初轮电话面试。
[7] 以 Eightfold 为例,该公司自称是「全球最大、可自我更新的人才数据源」。它不断更新内部数据库,内容包括通过其平台投递过职位的超过十亿名员工的简历、领英资料和社交媒体资料。利用这些数据,它用 AI 按 0 到 5 分给申请人打分,预测他们在某个职位上会表现如何。最终,这个分数可能让某些候选人优先获得面试机会。
[8] 「问题很大一部分在于,求职者并不知道……那些报告说了什么,」代表基斯特勒的律师蕾切尔·登普西说。
[9] 登普西主张,求职者应当像美国人查看自己的信用报告那样,对招聘流程中的要素享有同等的透明度。有了这些信息,他们才能对错误提出异议,或着手改善影响自己候选资格的因素。登普西说,如果毫无了解,就不可能知道这些算法是否以明显的方式歧视求职者。
[10] 「黑箱这个概念非常可怕,」她说。
[11] 在给《卫报》的声明中,Eightfold AI 否认了相关指控。「我们认为所提出的主张毫无依据,并打算积极为自己辩护,」Eightfold AI 的一位发言人在邮件中写道。
[12] 针对起诉 IBM 的案件,该公司否认使用 AI 自动筛除候选人,并在声明中表示「不容忍任何形式的歧视」。Meta 未回应就相关诉讼置评的请求。
对算法黑名单的恐惧
[13] 尽管招聘软件供应商声称这类工具能让招聘经理腾出时间接触合适的候选人,并消除人为偏见,专家并不认同。他们表示,AI 可能加剧偏见,比如偏向某些特定人群的求职者。
[14] 「随着我们对 AI 招聘系统做了更多研究,我们实际上发现,它们往往会复制人类管理者已有的许多偏见,」阿琼瓦说。
[15] 几乎所有 AI 系统都被训练来寻找模式,这可能强化刻板印象或历史遗留的偏见。例如,亚马逊曾使用一款 AI 工具降低女性简历的排序,因为公司的高绩效者多为男性。发现问题后,亚马逊停用了该工具。在其他情况下,AI 招聘系统会引入自己的偏见。在为《量化工人》一书所做的研究中,阿琼瓦发现,AI 给带南方口音的求职者打分偏低,因为它在语音面试中难以听懂他们。
[16] 人类招聘经理也可能不公平——比如选了和自己同一个兄弟会的人——但「(在 AI 那里)偏见的程度甚至更强」,研究招聘偏见的芝加哥大学助理教授白雪春子说。
[17] 白雪春子参与撰写的一项近期研究中,研究人员让 AI 模型对虚构的求职者做出招聘决策,这些人被分配到名称虚构的群体:Tufa、Aima、Reku 和 Weki。经过几轮招聘决策后,AI 模型对这些候选人作出了与其资历毫无关系的推断,实际上给他们贴上了标签。如果某个 Tufa 是位好医生,那么 Tufa 候选人就更可能被选为医生,而 Weki 候选人更可能被聘为门卫。
[18] 该研究发现,AI 表现出的偏见多于她去年考察的人类招聘决策。研究还发现,更新、更先进的模型做出的招聘决策偏见更强。
[19] 「看到这个结果我们相当震惊,」白雪春子说。AI 模型非常擅长解决只有一个客观答案的问题,比如数学或编程。「但……它们在探索其他可能性方面正在变差,」她说。「在招聘的语境里,探索相当重要,但这些模型并没有被训练去做这件事。」
[20] AI 偏见对求职者的影响可能超出一次招聘。当员工被一个人拒绝时,他们还能换个公司、换个人力经理再试一次。但当员工被一个跨公司使用的算法系统拒绝时,该系统「会记住已经做出的决定,并为了效率再重复一次」,阿琼瓦说。「现实中,你已经被算法拉黑了。」
[21] 由于许多公司使用的招聘软件都建立在同一批基础 AI 模型之上,人们的担忧是:一个负面标记可能让候选人更难找到任何工作,近期一项研究招聘系统「算法单一化」风险的共同作者凯蒂·克里尔说。「人们会比原本更可能被排除在就业之外,」她说。
[22] Eightfold AI 未就此事置评。
AI 能否被负责任地纳入招聘?
[23] 尽管 AI 工具可以节省时间或帮助测试候选人技能,招聘经理不应让 AI 做决定,服务于 1500 多家医疗雇主的 AI 招聘平台 Incredible Health 首席执行官伊曼·阿布扎伊德说。据阿布扎伊德介绍,Incredible Health 提供 AI 代理进行电话面试,但 AI 不会自动拒绝、打分、排序或决定谁进入下一轮。
[24] 「关键是从候选人那里收集信息,让人类在决策时更有准备,」阿布扎伊德说。
[25] 阿布扎伊德还表示,Incredible Health 约有 10% 的 AI 面试会由人工进行偏见复核,这一流程正成为越来越多州市的法律要求。
[26] 在纽约市,一项 2023 年生效的法律要求使用自动化招聘系统的雇主进行年度偏见审计,并提前告知候选人相关技术的使用。然而,这项法律只适用于「实质性地协助」或取代决策的软件,这就为「人在流程中参与」的情形留下了一个漏洞。伊利诺伊州和科罗拉多州近期的法律也禁止雇主使用会导致非法歧视的 AI 工具。
[27] 越来越多州市的法规正在把「告知求职者正在使用 AI」变成一项基线要求。但理想情况下,候选人应当能看清自己的算法档案写了些什么,代表 Eightfold AI 案原告的 Outten & Golden 律所合伙人珍妮·杨说。
[28] 「这种最初的透明有助于更好地发现问题所在,」杨在谈到「已使用 AI」的通知时说。「员工中越来越多人担心,自己会因无人能理解的原因而被剥夺机会。」